DesiDrop ("we", "us", "our") operates the DesiDrop Partner application ("App"). This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and the choices you have regarding your data.
This policy applies to all platforms and devices on which the DesiDrop Partner App is available, now and in the future.
By creating an account or using the App, you agree to the practices described in this policy. If you do not agree, please discontinue use and contact us to delete your account.
The DesiDrop Partner App is used exclusively by:
End customers are covered by the separate DesiDrop customer app privacy policy. This App is intended for adults aged 18 and above.
| Data | Purpose | Required? |
|---|---|---|
| Mobile phone number | Account creation, OTP-based login, identity verification | Yes |
| Full name | Displayed in the dashboard and on order cards | Yes |
| Profile photo / shop logo | Shown to customers browsing your shop | Optional |
| Shop cover photo | Displayed on your shop page in the customer app | Optional |
| Shop name, address, pincode, phone | Shop listing, delivery radius, order routing | Yes (shop owners) |
| UPI ID | Processing earnings settlements | Only when requesting payout |
| Type | When Collected | Purpose |
|---|---|---|
| Precise location (foreground) | When a delivery partner is Online | Show nearby available orders; filter orders by service area |
| Precise location (background) | Only during an active delivery (from Picked Up until Delivered) | Share live tracking with the customer; record delivery completion coordinates |
| Shop GPS coordinates | Set once during shop profile setup | Display shop on the customer map; delivery distance calculation |
| Data | Purpose |
|---|---|
| Push notification token (FCM) | Deliver new order alerts and delivery status updates |
| App version | Enforce minimum version requirement for security |
| Crash reports | Detect bugs and improve app stability (via Firebase Crashlytics) |
| Network connectivity state | Show offline banner; trigger real-time connection recovery |
Product photos, menu item images, shop logos, and cover photos are compressed on your device before upload and stored securely in our cloud storage. They are visible to customers browsing your shop in the DesiDrop customer app.
| Purpose | Legal Basis |
|---|---|
| Authenticate you via OTP and maintain your session | Contract performance |
| Display and manage orders in real time | Contract performance |
| Share your live location with customers during an active delivery | Contract performance (delivery service) |
| Send push notifications for new orders, status updates, and earnings | Contract performance / Legitimate interest |
| Calculate earnings, incentives, and process settlement payments | Contract performance |
| Detect app crashes and improve reliability | Legitimate interest |
| Enforce minimum app version for security and compliance | Legitimate interest |
We do not use your information for advertising, behavioural profiling, or sale to third parties.
| Recipient | Information Shared | Reason |
|---|---|---|
| Supabase (supabase.com) | All app data — orders, location, profile, images | Backend database, API, and cloud storage provider |
| Google Firebase (firebase.google.com) | Push notification token, crash logs | Push notifications and crash reporting |
| Customers (via DesiDrop customer app) | Live GPS location during active delivery, delivery partner name | Real-time delivery tracking for the customer |
| Shop owners (for linked delivery partners) | Name, phone number, availability status | Order assignment and delivery team coordination |
We do not share your information with advertisers, data brokers, or any other third party beyond those listed above.
We may disclose information if required by law, court order, or to protect the rights, property, or safety of DesiDrop, our users, or the public.
| Permission | Why We Need It |
|---|---|
| Precise location (while using the app) | GPS for order assignment and delivery tracking while the app is open |
| Approximate location | Fallback when precise GPS is unavailable |
| Location in background | Continue sharing your location with the customer while you switch to Maps or lock your screen — only during an active delivery |
| Notifications | New order alerts, delivery status updates, earnings notifications |
| Foreground service (location) | Keep location active during delivery without the system terminating the process |
| Foreground service (data sync) | Maintain real-time order alert connection in the background |
| Prevent device sleep (wake lock) | Ensure order notifications are processed when the screen is off |
| Battery optimisation exemption | Prevent the system from delaying urgent order notifications in power-saving mode |
| Full-screen notifications | Show a full-screen alert for urgent new orders on the lock screen |
| Vibration | Vibration alert on new order or delivery assignment |
| Internet & network state | Connect to the backend API and real-time order channel |
You can revoke any permission at any time through your device settings. Revoking location permission will disable delivery tracking features.
| Data | Retention Period |
|---|---|
| Account data (name, mobile, role) | Until account deletion is requested |
| Order and delivery records | 2 years (for settlement and dispute resolution) |
| Location data (delivery coordinates) | 90 days after delivery completion |
| Push notification tokens | Deleted on logout; refreshed on next login |
| Crash logs (Crashlytics) | 90 days (Google's default retention) |
| Uploaded images | Until you delete the product / shop or request deletion |
You have the right to:
To exercise any of these rights, email us at connectdesidrop@gmail.com with the subject line "Data Request". We will respond within 30 days.
The DesiDrop Partner App is intended for use by adults aged 18 and above who are operating businesses or providing delivery services. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately at connectdesidrop@gmail.com and we will delete it promptly.
The App integrates the following third-party services, each governed by their own privacy policy:
| Service | Provider | Privacy Policy |
|---|---|---|
| Firebase Cloud Messaging & Crashlytics | Google LLC | firebase.google.com/support/privacy |
| Supabase (database, storage, API) | Supabase Inc. | supabase.com/privacy |
| Google Play Services (location) | Google LLC | policies.google.com/privacy |
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you via an in-app message or push notification before the changes take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.
Continued use of the App after the effective date of any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
We aim to respond to all privacy-related enquiries within 30 days.